Data Deletion · حذف البيانات

Sign in to HomiFlow and open Settings → Messaging channels (/settings/channels), then press Disconnect on the channel you want removed.

Disconnecting deletes the stored connection, including the encrypted access token, so HomiFlow can no longer read or send anything on that Page, Instagram account or WhatsApp number. This takes effect immediately.

You can also revoke our access from Meta's own settings — in Facebook Settings → Business Integrations, or in Meta Business Suite → Business settings → Apps — and remove HomiFlow there.

Disconnecting stops any further access, but conversations already delivered to the merchant's inbox stay there so the merchant keeps their order history. To have that stored data erased as well, send a request to support@homiflow.online with the subject Data deletion, from the email address of the HomiFlow account, and tell us which account or which Page, Instagram account or WhatsApp number is concerned.

We verify the request, delete the data within 30 days, and email you a confirmation when it is done. There is no charge.

• Access tokens for the Page, Instagram account or WhatsApp Business account.
• Page, Instagram and WhatsApp account identifiers stored to route incoming messages.
• Conversations and message content synced from Messenger, Instagram and WhatsApp, including attachments.
• Comments read from the merchant's posts and the replies sent to them.
• Advertising insight snapshots, if an ad account was connected.

We may keep records we are legally required to keep — an invoice, or an audit log entry recording that a deletion happened — and these hold no message content.

If you messaged a business that uses HomiFlow and you want your data deleted, contact that business directly: they own the conversation and the order, and HomiFlow only processes it on their behalf. You may also write to us at support@homiflow.online and we will pass the request to the merchant and act on their instruction.

Ask us at support@homiflow.online to close the account. We delete the company, its users, its channel connections and their conversations within 30 days.