Refund & Cancellation Policy

Every new account starts with a 7-day free trial with all features unlocked. No card is required. You are never charged during or after the trial unless you choose to pay.

• Plans are prepaid. Each payment unlocks your plan for 30 days.
• Direct payments do not renew automatically. We never charge your card or account again without a new payment from you. To stop, simply do not pay for the next period — nothing needs to be cancelled. (Shopify App Store subscriptions work differently — see below.)
• Current monthly prices:

Payment methods: CIB and Edahabia cards (via Chargily) and bank transfer (CCP/RIP) in Algeria; international debit and credit cards (via Stripe) in USD.

Shopify App Store merchants: if you installed HomiFlow from the Shopify App Store, your plan is a Shopify app subscription that renews every 30 days through your Shopify bill until you cancel it or uninstall the app. Cancelling stops the next charge; you keep access until the end of the period already billed.

We refund the payment in full when:

• You were charged twice for the same period (duplicate payment).
• Your plan was not activated within 48 hours of a successful payment and we could not fix it after you contacted us.
• You paid by mistake — for example the wrong plan — and you ask within 48 hours of payment, before using the paid features. We can also switch you to the right plan instead.

If HomiFlow is unavailable for more than 72 consecutive hours during your paid period because of a fault on our side, we add the lost days to your plan free of charge, or refund the unused part of the period if you prefer.

• A 30-day period that has already started and was used, outside the cases in section 3.
• Not using the service, or changing your mind after the free trial.
• Costs paid to third parties through or alongside HomiFlow: advertising spend on Meta, delivery company fees, Shopify fees, messaging costs, or bank and card fees.
• Accounts suspended for breaking our Terms of Service.

• An unused credit pack can be refunded within 7 days of purchase.
• Credits already consumed (replies, images, videos, analyses) cannot be refunded.
• If an AI task fails on our side, the credits it used are returned to your balance automatically or on request.

Email support@homiflow.online or message us on WhatsApp, with:

• the email of your HomiFlow account,
• the payment date, amount and method,
• the transaction or receipt number, if you have it,
• the reason for the request.

We reply within 1 business day. Approved refunds are sent back to the original payment method within 5–10 business days. Card refunds may take a few more days to appear, depending on your bank. Refunds for bank transfers (CCP/RIP) are made by transfer to an account in the payer's name. Refunds are made in the currency of the original payment; exchange-rate differences and bank fees are not covered.

Please contact us before opening a dispute with your bank — most issues are solved within a day. Opening a chargeback for a payment we have already refunded, or that is covered by this policy, may lead to the account being suspended until it is resolved.

We may update this policy. Changes never apply retroactively to a payment you have already made; the version in force on the date of your payment applies to it.