Terms of Service

HomiFlow is an online (SaaS) platform that helps merchants who sell with cash on delivery run their business in one place: orders and confirmation, delivery companies, stock and suppliers, finance and real profit, a unified inbox for WhatsApp, Messenger and Instagram with an AI reply agent, advertising campaigns on Meta, AI tools for images and videos, and the HomiStore store builder. It connects to third-party services the merchant chooses, such as Shopify, WooCommerce, YouCan, delivery companies and Meta. We improve and change features over time.

• You must be at least 18 years old and able to enter into a contract.
• Provide accurate information and keep your login details confidential. You are responsible for all activity under your account, including the team members you invite.
• You are responsible for the data you import or enter, including your customers' personal data, and for having a lawful basis to process it. For that data you are the controller and HomiFlow processes it on your behalf, as described in our Privacy Policy.

• New accounts start with a 7-day free trial with all features. No card is required.
• Plans paid directly (Chargily, bank transfer, Stripe) are prepaid for 30 days and do not renew automatically. Each new period requires a new payment from you.
• Plans bought through the Shopify App Store are Shopify app subscriptions that renew every 30 days on your Shopify bill until you cancel or uninstall the app.
• Prices are shown on our website and on the billing page before you pay. We may change prices with notice; a change never affects a period you have already paid for.
• Payments are processed by our payment providers (Chargily in Algeria, Stripe for international cards) and, for Shopify App Store merchants, by Shopify. We never see or store your full card details.
• AI features consume credits. Credits are included in some plans and can be bought in packs.
• Refunds follow our Refund Policy.

You agree not to use HomiFlow to:

• sell illegal, counterfeit or prohibited products, or deceive customers;
• send spam or unsolicited messages, or break the policies of WhatsApp, Messenger, Instagram, Meta advertising, Shopify or any connected platform;
• upload content you have no right to use, or that is unlawful, hateful or harmful;
• attempt to access other accounts, bypass plan limits, overload, reverse-engineer or disrupt the platform.

Delivery companies, Meta, Shopify, payment providers and other connected services are run by third parties under their own terms. We are not responsible for their availability, decisions (such as ad rejections or account restrictions), fees or the outcome of deliveries. Money collected on delivery is held and paid out by the delivery company, not by HomiFlow.

AI-generated replies, texts, images, videos and analyses may contain mistakes. You are responsible for reviewing them and for how they are used, including replies the AI agent sends to your customers when you turn it on. You can pause the agent at any time.

The platform, its software and design belong to HomiFlow. Your data and content remain yours; you give us the permission needed to host and process them only to provide the service to you.

• We work to keep HomiFlow available but do not guarantee uninterrupted service; maintenance and outages can happen.
• You can stop using the service at any time and request deletion of your data (see Data Deletion).
• We may suspend or close an account that breaks these Terms, is used for fraud, or remains unpaid, after notice where reasonably possible.

HomiFlow is provided "as is". To the extent permitted by law, we are not liable for indirect losses such as lost profits, lost sales, returned parcels, advertising spend or loss of data, and our total liability for any claim is limited to the amount you paid us in the three months before the event that caused it.

We may update these Terms. We will notify you of important changes in the platform or by email. Continuing to use HomiFlow after a change means you accept the updated Terms.

These Terms are governed by the laws of Algeria. We will first try to resolve any disagreement amicably by contacting you.